Frequently Asked Questions
Frequently asked question
A frequently asked question is one that is often asked by many people because it concerns a common problem, curiosity, or important topic.
Do you offer custom metal decorations?
Yes, we offer customization services for metal decorations. We can adapt designs to meet individual customer needs and preferences.
What production processes are used to create your metal decorations?
Our company specializes in various manufacturing processes, such as bending, cutting, grinding, punching, and welding, to create high-quality metal decorations.
Do you offer a warranty on your products?
Yes, all our products come with a quality guarantee. If for any reason you are not satisfied with your purchase, please contact us so we can resolve any issues.
Do you offer international shipping?
Yes, we deliver our products both domestically and internationally. Detailed information about delivery costs and times can be found in our shipping section.
Can I pay for my order in installments?
At present, we do not offer installment payments, but we accept various forms of payment, such as credit cards, online payments, and bank transfers, to ensure convenient and secure shopping for our customers.
About our decorations
What materials are used to produce your metal garden decorations?
Our metal garden decorations are made from high-quality metal alloys such as steel, aluminum, or iron, ensuring durability and weather resistance.
Are your metal garden decorations suitable for year-round outdoor use?
Yes, our garden decorations are designed for outdoor use and are weather-resistant, making them suitable for year-round use.
How to care for metal garden decorations to maintain their appearance and durability?
We recommend regularly cleaning metal garden decorations with a soft cloth or sponge and a mild detergent. Additionally, metal maintenance products can be used to prevent corrosion.
Are your metal garden decorations handmade?
Yes, most of our metal garden decorations are handcrafted by experienced artisans, which makes each product unique and individual.
Are your metal garden decorations painted?
Some of our metal garden decorations are painted to provide additional protection against weathering and to enhance their aesthetics. Painted products are covered with special anti-corrosion coatings.
Can your metal garden decorations be customized in terms of color or pattern?
Yes, we offer the option to customize the color and design of our metal garden decorations according to customer preferences. Please contact us to discuss personalization details.
Are your metal garden decorations safe for children and animals?
We strive to ensure that our metal garden decorations are safe for children and pets through careful design and quality control. However, we recommend caution and supervision when used near children and animals.
Do you offer metal garden decoration sets that match specific garden styles?
Yes, we offer sets of metal garden decorations designed in various styles to suit diverse garden aesthetics, from classic to modern.
Are your metal garden decorations manufactured locally?
Yes, most of our metal garden decorations are produced locally in our manufacturing plant, which allows us to control quality and adapt to individual customer needs.
Returns and deliveries
How can I return a product if I'm not satisfied with it?
If you are not satisfied with your purchase, please contact our customer service department within 30 days of receiving your shipment. Our representatives will provide you with instructions on the return procedure.
Are there any conditions I need to meet to return a product?
The product must be in an undamaged condition and in its original packaging. Please also keep your proof of purchase.
What are the delivery options available for my order?
We offer various delivery options, including standard shipping, express delivery, and the possibility of personal collection at a selected pickup point.
Do you deliver internationally?
Yes, we deliver both domestically and internationally. Delivery costs and times may vary depending on the location.
How long does it take for my order to be delivered?
Delivery time depends on the chosen delivery option and location. Detailed information on delivery times can be found on the product page during the order process.
Payments
Can I pay for my order by bank transfer?
Yes, we accept bank transfers. After placing your order, you will receive an email with our bank details for the transfer.
Are my payment details safe?
We ensure that all transactions are processed using secure technologies and adhere to the highest data protection standards. Your payment details are safe and confidential.
Do you issue VAT invoices?
Yes, each order is confirmed with a VAT invoice, which you will receive with the shipment or in a separate email.
Do you offer discounts for specific payment methods?
Currently, we do not offer discounts for specific payment methods; however, we regularly organize promotions and special offers for our customers.
Płatność za pobraniem
Czy mogę zapłacić za pobraniem?
Tak, oferujemy płatność za pobraniem dla zamówień w Polsce.Możesz zapłacić gotówką kurierowi przy odbiorze paczki. Opcjępłatności za pobraniem wybierzesz podczas składania zamówienia wkoszyku.
Ile kosztuje płatność za pobraniem?
Opłata za pobranie wynosi:
● 19,99 zł – dla zamówień o wartości do 199,99 zł
● 29,98 zł – dla zamówień o wartości powyżej 199,99 zł (standardowa opłata 19,99 zł + dopłata 9,99 zł)
Opłata jest automatycznie doliczana do kosztów wysyłki i widoczna w
podsumowaniu zamówienia przed jego złożeniem.
Kiedy płacę za zamówienie wybierając płatność za pobraniem?
Płatność realizowana jest w momencie odbioru paczki. Kurierprzekaże Ci przesyłkę, a Ty płacisz mu gotówką dokładną kwotęwidoczną w potwierdzeniu zamówienia. Nie pobieramy żadnychzaliczek ani przedpłat przy tej opcji płatności.
Czy kurier wyda mi resztę?
Kurierzy zazwyczaj posiadają ograniczoną ilość gotówki na resztę.Zalecamy przygotowanie dokładnej kwoty do zapłaty, która jestpodana w potwierdzeniu zamówienia wysłanym na Twój adres e-mail.Pomoże to uniknąć opóźnień przy odbiorze paczki.
Czy mogę odmówić przyjęcia paczki przy płatności za pobraniem?
Tak, jednak prosimy o poinformowanie nas o takiej decyzji. Zgodnie zprawem konsumenckim masz 14 dni na odstąpienie od umowy pootrzymaniu produktu. W przypadku odmowy przyjęcia paczki kosztyzwrotu przesyłki mogą zostać naliczone zgodnie z naszymregulaminem.
Czy płatność za pobraniem jest dostępna dla wszystkich zamówień?
Płatność za pobraniem jest dostępna dla zamówień dostarczanych naterenie Polski. Dla paneli dekoracyjnych i pergoli wysyłanych firmąGLS również oferujemy tę opcję. W przypadku zamówieńzagranicznych dostępne są wyłącznie inne metody płatności (przelew,karta, BLIK, Przelewy24).